1. How much does it cost to ship a marionette? 3. How long will it take for my order to arrive? 4. Will I get my order in time for Christmas? 5. What are your marionettes made of? 6. Are your marionettes one of a kind? 7. How long will it take to make my marionette? 8. What should I do if my marionette is damaged in shipping? We do not charge for shipping until your order is ready, at which time we will send you an email invoice for actual shipping charges. Costs naturally vary depending on marionette and destination. The charge for shipping is $35-$60 for small marionettes and $55-$85 for large marionettes plus $5.68 for insurance. Yes, all orders are insured. The cost for this insurance is $5.68 per marionette.
It depends on your distance from Venice, Italy:
The Christmas
season is a busy time for us, so we advise you to place
your order by 1 November and we will ship your order no
later than 1 December. If you find yourself up
against a deadline, just send us an email and ask and
we'll do what we can to help out. What are your
marionettes made of?
The bodies are
made of wood; the head, hands and feet are made of a wood
pulp mixture. Are your
marionettes one of a kind? Yes. Like
family members, there will be striking resemblances but
no identical twins. Because we make them one
at a time, the painting of the feet, head, and hands will
vary as will the material used in making the
costumes. You can be sure of having a marionette
that is uniquely yours. How long will it
take to make my marionette? A good estimate
is 3-4 weeks. We ask that you keep in mind,
however, that you are ordering from a Venetian artisan
and not a production shop or factory. We will
provide a more accurate estimate in your order
confirmation email. What should I do
if my marionette is damaged in shipping? Email us immediately at roberto@marionettesinvenice.com describing the damage and we will get right back to you with advise on what to do next.
FOR ANY FURTHER QUESTIONS:
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